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NASA Tech Briefs Features exclusive reports of innovations developed by NASA and its industry partners/contractors that can be applied to develop new/improved products and solve engineering or manufacturing problems.

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Request Your Complimentary White Paper: Best Practices in Creating a Strategic Finance Function. Many CFOs and the finance organizations they lead have started to take on new strategic roles within the enterprise. Their goal is to enforce stricter control processes to ensure legal and regulatory compliance, offer strategic insights into the internal and external business environment, and connect the business strategy with daily operations through performance tracking. To assess the trends in the finance function and identify best practices, APQC, an internationally recognized nonprofit organization that provides best practice research, metrics, measures, has evaluated the performance of more than 130 finance organizations. This SAP Insight shares the results of SAP research as well as APQC's Open Standards Benchmarking Collaborative (OSBC) research.
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c_moto05 Receive Your Complimentary Application Brief: Set the Bar for Self-Service Excellence! Discover how a Multimedia Micro Kiosk provides the ultimate self-service solution. In this day and age of instant gratification, today's shoppers want – and expect – instant service. With a self-service solution in the store aisles, shoppers can always access the help they need, when and where they need it. This application brief illustrates how retailers are setting the bar for self-service excellence with the Motorola MK4000 Multimedia Micro Kiosk. This multifunction device delivers an outstanding return on investment, with versatile applications that can provide customers with instant service, improve productivity of sales staff, and increase success of store promotions.
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c_inco01 Receive Your Complimentary White Paper NOW! The Work-at-Home Agent Model for Improved Customer Loyalty. The benefits of the home-based model are compelling. From cost efficiency to disaster recovery to reduced attrition, the established trend of the homebased model resonates with many of us. But why are these benefits so worthwhile? Because within these benefits is an even more valuable outcome.

This paper discusses options for deploying and managing a home-based agent model with the ultimate goal being increased customer loyalty. As the key driver in this model, other cumulative benefits result: higher agent productivity, reduced attrition, lower operational costs and stronger business continuity.
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